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Job: Duty Manager – Japan House, London

POSITION: Duty Manager
REPORTING TO: Deputy Operations Manager
CONTRACT: Fixed Term to March 2019
HOURS: 40 hours per week Sunday to Saturday (Including evenings, weekends and Public Holidays)
CLOSING DATE: 28 September 2018

An opportunity has arisen for a positive, confident and dedicated individual to lead our Visitor Experience through the line management and development of our Visitor Experience Team including a new Volunteer Programme at Japan House London. You will create and maintain a dynamic and motivated team, who hit targets and embrace Japan House London’s vision for change. You should have experience in creating and leading a team, be focused, dedicated and hardworking, and wish to progress in the arts management industry.

Main Purpose

As part of the Operations Management Team, you will deliver the best visitor experience through successful and effective team management, focusing on both the visitors’ expectations and Japan House London’s business objectives. You will seek to develop and improve the Visitor Experience department, by implementing ideas as well as overseeing developing concepts within the venue; understand and drive targets by analysing figures and constantly driving the KPIs; represent Japan House London with professionalism and enthusiasm.


·         Experience leading and motivating a team

·         Experience in effective recruitment and development of staff

·         Knowledgeable about the cultural sector and venue operations

·         Good communication skills

·         Experience of appraising and managing employees’ performance

·         Confident in dealing with large groups of people

·         Flexible approach to work


·         First Aid & AED training

·         Fire Marshall

·         Child Protection and Safe Guarding training

Full Job Description and Personal Specification available upon request

Please complete send a cover letter and your CV to quoting the reference JHLDM01

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